REFUND POLICY

What is UnderDoz's Return Policy?

We want every customer to have the best shopping experience with UnderDoz. If you receive a faulty or incorrect item, our team is here to help.

Only faulty or incorrect items purchased through UnderDoz's official channels, including underdoz.com, our official TikTok Shop, and Instagram, are eligible for return or refund. Orders purchased through third-party sellers or unauthorized channels are not eligible.

Return requests must be submitted within 5 days of receiving your package, and any delivery discrepancies must be reported within 3 days of delivery.

Can I return an item if it doesn't fit?

We do not accept returns or refunds for sizing or fit issues, except for orders in the USA. Please review our size guide carefully or contact our customer service team before placing your order.

How do I return an order?

For all return, refund, or exchange inquiries, please contact our customer service team as soon as possible before opening a dispute through PayPal to ensure the fastest and simplest resolution.

Email us at: underdozofficial@gmail.com

When submitting your request, you must provide clear photos or videos of the item as proof. Requests without photo or video evidence cannot be processed.

Once your return is approved, please ship the item back and provide us with the tracking number so we can monitor the shipment.

Can I exchange an item?

We only offer exchanges for eligible faulty or incorrect items. Exchange requests must be submitted within 5 days of receiving your order. Each item is eligible for one return, refund, or exchange request only.

What condition does my return need to be in?

To qualify for a return or refund:

The item must be returned in its original, unused condition.
All original tags must still be attached.
Items may only be tried on for fitting and must not show any signs of wear, washing, or damage.
Sale or promotional items are not eligible for return or refund.

How do I return a defective or incorrect product?

If you receive a faulty or incorrect item:

Contact us within 5 days of receiving your package.
Include clear photos or videos showing the issue.
Our team will review your request and provide return instructions if your claim is approved.

What if my return package is lost or damaged during shipping?

Customers are responsible for ensuring the returned package is shipped safely.

You must provide the shipment tracking number. If we do not receive the tracking information, we reserve the right to cancel the return, refund, or exchange request.

If the returned package is lost or damaged in transit, customers are responsible for contacting the shipping carrier. Refunds will only be processed after we successfully receive the returned item.

What are the return shipping instructions?

When shipping your return:

Please DO NOT declare the package as Commercial Goods.
Select Gift/Souvenir as the shipment category whenever possible to help avoid customs duties.
Include complete shipping information and a valid contact number.
Please send us the tracking number after shipping your return.

If customs fees are incurred because these instructions were not followed, the fee will be deducted from your refund amount.

Additional Return Information

Shipping fees and PayPal fees are non-refundable.
Any return, refund, or exchange request that remains incomplete for more than 30 days will be automatically cancelled.
Refunds are processed only after the returned item has been received, inspected, and approved by our team.