SHIPPING POLICY

At UNDERDOZ, we're committed to delivering your order as quickly and safely as possible. Please read the information below before placing your order.

1. Shipping Rates

We offer FREE worldwide shipping on orders over $99 USD.

For orders below this amount, shipping fees are calculated automatically at checkout based on your destination and order value. The shipping fee displayed at checkout is the final amount charged.

2. Processing & Delivery Time

Every order is processed before shipment. Processing takes up to 3 business days, after which your order will be shipped based on its destination. Please refer to the table below for estimated shipping times.

Estimated delivery times:

*Shipping times are estimates only and may vary depending on customs clearance, local postal services, weather conditions, public holidays, or other circumstances beyond our control.

3. Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to become available after dispatch.

4. Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees required by the destination country.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping fee.

If a shipment is returned to UNDERDOZ because customs duties, taxes, or import fees are refused or left unpaid, any return shipping costs, customs charges, or related fees will be deducted from the refund amount. Original shipping charges are non-refundable.

5. Damaged, Incorrect or Lost Shipments

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.

To help us process your request, please include:

• Your order number

• Clear photos or videos of the item

• Photos of the shipping packaging (if applicable)

If your package appears to be lost in transit, please contact us as soon as possible. We'll work with the shipping carrier to investigate the shipment. Once the carrier confirms the parcel is lost, we'll assist you with a replacement or refund where applicable.

For complete details regarding returns, refunds, or exchanges, please refer to our Return Policy.

6. Order Changes & Cancellations

Orders may be cancelled or modified before they have been processed.

Once an order has entered processing or has been shipped, we are unable to cancel or modify it.

For return or refund eligibility after delivery, please refer to our Return Policy.

7. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: underdozofficial@gmail.com

Please Note

• Delivery times shown above are estimates only and are not guaranteed.

• Tracking information may take 24–48 hours to update after shipment.

• Customs inspections may cause additional delivery delays.

• UNDERDOZ is not responsible for delays caused by customs, weather conditions, public holidays, carrier disruptions, or other events beyond our control.